WHO IS A CASE MANAGER – YOUTH HOUSING STABILITY?
The Case Manager – Youth Housing Stability is responsible for connecting with clients that are homeless or at risk of homelessness and providing one-on-one support for client-defined goals that include: securing and maintaining housing, accessing income supports, health referral and advocacy, social connection, life skills development, employment and education support. The Case Manager – Youth Housing Stability provides support to clients to address quality of life issues that affect their health, wellness and connection with the community they live in, to prevent homelessness for those at-risk, and assist homeless individuals to find housing. Due to the nature and focus of the role, this position is expected to build relationships with a diverse range of community groups including housing providers in both the private and non-profit sector. This role is a full-time on-site housing based case management within an upcoming youth housing initiative that offers 35 hours per week.
The Housing First for Youth (HF4Y) Program is designed to address the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and the necessary and age-appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion. The goal of HF4Y is not simply to provide housing stability, but to support young people as youth and facilitate a healthy transition to adulthood.
WHAT DOES A CASE MANAGER – YOUTH HOUSING STABILITY DO?
- Develop relationships with landlords and provide informal landlord/tenant mediation when required;
- Keep current on rental vacancies in the community;
- Assist people who are in need of support services to find and maintain their housing;
- Foster and maintain excellent collaborative relationships with health and social service professionals addressing clients’ outstanding needs;
- Connect clients to income supports to which they are entitled: Income Assistance, Persons With Disability (PWD), GST rebates, income tax rebates, advocacy with income assistance personnel;
- Liaise with community agencies and businesses to fulfill program needs and ensure a smooth flow of information and resources;
- Provide appropriate information and referrals to appropriate agencies;
- Provide an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner;
- Provide safe care to the client in potentially dangerous situations;
- Prepare referral letters and offer referral information to client;
- Maintain files, case notes and daily statistics;
- Maintain timely statistics regarding contacts and activities;
- Meet regularly with Homelessness Services Coordinator;
- Update information as required to assist other agencies;
- Transport clients when appropriate;
- Other duties as required.
YOUR STRENGTHS & EXPERIENCE:
- Minimum Bachelor’s Degree in a Social Services or related field, or equivalent combination of education, training, and experience;
- Demonstrated skill in supporting individuals experiencing homelessness and a proven track record in providing quality, evidence-based services;
- Excellent computer literacy skills;
- Excellent written and verbal communication skills;
- Knowledge of health and social service systems with understanding of the complexity of the income assistance system;
- Demonstrated experience working with people experiencing homelessness, including those with serious mental illness and/or addictions and complex health and social issues;
- Demonstrated experience providing mediation/conflict resolution;
- Demonstrated negotiation/communication skills;
- An ability to manage a flexible work schedule;
- Must possess a valid driver’s license, reliable vehicle for business purposes and acquire liability insurance;
- Current first aid certification.
WHO IS CHMA…?
At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/
CMHA KELOWNA OFFERS YOU…
- A competitive salary
- All of the other Dental, Health & EAP Benefits
- 3 weeks vacation
- 12 sick days per year
- RRSP matching program
- A work life balance that actually works with you
- A culture that embodies ‘walk the talk’ form our Leadership Team
- As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.
CMHA Kelowna is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with disabilities, all persons of colour including Black, First Nations, Indigenous, Inuit, and Metis, and people of all sexual orientations and genders.
We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.