WHO IS A HOUSING FIRST CASE MANAGER?

The Housing First Case Manager is responsible for connecting with clients that are homeless or at risk of homelessness and providing one-on-one support for client-defined goals that include: securing and maintaining housing, accessing income supports, health referral and advocacy, social connection, life skills development, employment and education support. Working with program participants and community partners, the CMHA Kelowna Case Manager will support individuals vulnerable to homelessness in finding permanent housing and maintaining their tenancy, knowing their rights and responsibilities as a tenant, as well as being a good neighbour. This includes individuals in shelter, and those currently in hotels in the community. The Case Manager will develop transition plans and connect individuals to appropriate community resources and move them into different streams of service as needed.

WHAT DOES A HOUSING FIRST CASE MANAGER DO?

• Develop relationships with landlords and provide informal landlord/tenant mediation when required.
• Keep current on rental vacancies in the
• Assist people who are in need of support services to find and maintain their
• Foster and maintain excellent collaborative relationships with health and social service professionals addressing clients’ outstanding
• Connect clients to income supports to which they are entitled: Income Assistance, Persons With Disability (PWD), Canada Pension Plan disability benefits (CPP), GST rebates, income tax rebates, Shelter Aid for Elderly Residents (SAFER) and advocacy with income assistance personnel
• Liaise with community agencies and businesses to fulfill program needs and ensure a smooth flow of information and
• Provide appropriate information and referrals to appropriate
• Provide an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely
• Provide safe care to the client in potentially dangerous
• Prepare referral letters and offer referral information to
• Maintain files, case notes and daily
• Maintain timely statistics regarding contacts and
• Meet regularly with Homelessness Services
• Update information as required to assist other
• Transport clients when
• Other Duties as

YOUR STRENGTHS & EXPERIENCE:

• Minimum Bachelor’s Degree in a Social Services or related field, or equivalent combination of education, training, and experience;
• Demonstrated skill in supporting individuals experiencing homelessness and a proven track record in providing quality, evidence-based services;
• Excellent computer literacy skills;
• Excellent written and verbal communication skills;
• Knowledge of health and social service systems with understanding of the complexity of the income assistance system;
• Demonstrated experience working with people experiencing homelessness, including those with serious mental illness and/or addictions and complex health and social issues;
• Demonstrated experience providing mediation/conflict resolution;
• Demonstrated negotiation/communication skills;
• An ability to manage a flexible work schedule;
• Must possess a valid driver’s license, reliable vehicle for business purposes and acquire liability insurance;
• Current first aid certification;
• Proof of COVID-19 vaccination is

WHO IS CHMA KELOWNA…?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive wage of $23.27/hr
• All of the other Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 sick days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and

To apply for this opportunity, please forward a cover letter and resume to John West, HR Coordinator @ [email protected]ca by November 10, 2021.

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio- economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

CMHA Kelowna is hiring a Team Lead for our Heath House Supportive Housing Facility. This is a temporary, full-time position offering 37.5 hours per week. This role will be a 6 month term.

WHO IS A SUPPORTIVE HOUSING TEAM LEAD?

The Supportive Housing Team Lead engenders positive energy, creativity and teamwork among employees and provides a psychologically healthy and safe workplace. The Team Lead ensures that staff are trained, supported, and guided to achieve the best possible standards of practice. The Team Lead performs administrative duties including program related policy and procedure development and implementation.

WHAT DOES A SUPPORTIVE HOUSING TEAM LEAD DO?

• The Supportive Housing Team Lead will implement programs to meet pre-established goals and objectives, including determining methods of operating and evaluating the program;
• Supervise staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues;
• Develop and foster a cohesive team environment through regular meetings, activities and ongoing team development;
• Assists in recruitment and selection of staff by performing duties such as reviewing applications;
• Providing input into the development of interview questions, and participating on interview panels;
• Assist in the preparation of the budget for assigned programs and/or services, monitor and authorize budgeted expenditures, and assist with financial reports and payments;
• Participate in case planning with residents and/or healthcare providers to meet the needs of the participants and advocate for participants by problem solving in areas such as financial assistance and accessing community resources.
• Advocates for participants by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Provides crisis intervention in situations such as medical emergencies and client disputes;
• Reviews and maintains related documentation such as quarterly and annual reports;
• Acts as a liaison with community agencies, and promotes and encourages community involvement in the program;
• Acts as a representative for Heath House and CMHA with community members impacted by or commenting on the operations of the housing site, ensuring respectful and productive relationships and communication.
• Performs public relations and promotion activities such as preparing public relations material and advertisements, liaising with community groups;
• Consults with community groups and professionals to identify trends, needs, and priority health issues. Maintains contact with community groups and volunteer organizations to promote interest, participation, and support for the program;
• Attends the monthly Community Advisory Committee (CAC) meetings facilitated by the funder and maintains regular and open communication with CAC members;
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Degree or Diploma in Social Services or related field;
• A minimum of 2 years recent, related experience in management;
•  Experience with Supportive Housing an asset;
• Ability to work with marginalized populations;
• Leadership skills;
• Ability to communicate effectively, both verbally and in writing;
• Ability to work independently and in cooperation with others;
• Ability to operate related equipment;
• Ability to plan, organize, and prioritize;
• Ability to establish and maintain rapport with participants;
• Ability to observe and recognize changes in participants;
• Ability to supervise;
• Ability to analyze and resolve problems;
• Ability to assist participants with money management;
• Physical ability to carry out the duties of the position;
• Class V BC Driver’s License;
• Certificates in CPR and First Aid;
• Other duties as required.

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive wage
• All of the other Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 sick days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.

To apply for this opportunity, please forward a cover letter and resume by October 8, 2021 to John West, HR Coordinator @ [email protected]

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

CMHA Kelowna is seeking a talented individual to join our Supportive Housing team. This team is focused on assisting citizens of the Central Okanagan who have experienced chronic homelessness or are at significant risk of homelessness.

This role is 37.5 hours per week, generally Monday-Friday from 8:30am-4:00pm, but evening and weekend work is likely to be required.

WHO IS A SUPPORTIVE HOUSING MANAGER?

The Manager of Supportive Housing ensures that staff are trained, supported, and guided to achieve the best possible standards of practice. As a part of the CMHA program leadership team, the Manager performs administrative duties including policies and procedure development and implementation and maintains a strong link between front line service and organizational planning and visioning that is consistent with the overall values and strategic directions of CMHA Kelowna.

The Supportive Housing Manager will oversee a portfolio of housing within CMHA Kelowna that currently includes:

• Willowbridge
• Heath House
• Gordon Place
• Ellis Place
• McCurdy Place

WHAT DOES A SUPPORTIVE HOUSING MANAGER DO?

• Supervises, provides guidance to, and consults with Team Lead staff on a regular basis by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance
• Develops, implements, and evaluates strategic plans, goals, and objectives for housing programs.
• Ensures that all Supportive Housing sites have consistent policies and procedures are in place, and being followed. Reviews/revises policies in conjunction with Senior Leadership based on identified needs and
• Performs budget duties such as developing budget submissions, exercising signing authority, monitoring expenditures, following up on anomalies, and taking action to resolve problems.
• Works in collaboration with all sites in the development of case management plans. Supports in decision making regarding housing allocation and/or ending of residency including as a member of the local
• Supports team leads and staff where immediate or urgent response is required such as critical incidents and/ or problematic
• Performs public relations and liaison activities with community groups, community partners.
• Implements and evaluates programs and
• Consults with community groups and health care professionals to identify trends, needs, and priority health
• Works in collaboration with site team leads to resolve staffing problems, including calling in staff to ensure appropriate staffing
• Participates in recruitment and selection of staff by performing duties such as screening applicants, participating on interview panels, providing input into the development of interview questions, and making hiring
• Performs other related duties as

YOUR STRENGTHS AND EXPERIENCE:

• Diploma/degree in a relevant discipline (social/human services, management, leadership),
• A minimum 3 years of experience in a management/leadership role
• Direct working experience in the Supportive Housing and Homelessness sector, with a well-rounded understanding of current best practices and the evidence base in serving individuals experiencing, or at-risk of, homelessness
• Strong organizational, people, and writing skills

CMHA KELOWNA OFFERS YOU…

• A competitive wage
• All of the other Dental, Health & EAP Benefits
• 3 weeks of vacation
• 12 sick days per year
• RRSP matching program
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and

To apply for this exciting role, please forward a cover letter and resume to John West, Human Resources Coordinator, at [email protected] by October 1, 2021.

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day.

 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.