The Family Navigator is responsible for providing navigation support and services to parents/caregivers with a child, youth or dependent young adult with mental health and/or substance misuse issues. This includes one to one, and group work designed to identify and access community resources, and build skills, knowledge, and connections to assist them in their caregiving role.
- Participates in case planning with participants and/or health and social service providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting participant needs and wants, and assisting participants to determine appropriate programs;
- Advocates for participants by problem solving in areas such as landlord-tenant disputes, financial assistance, accessing community resources, and obtaining volunteer placements;
- Observes participants, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioral, and other problems as required. Provides feedback and input regarding participants’ needs, performance, and progress;
- Provides supportive counselling, demonstrations, modeling, and behavior management to participants, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills;
- Identifies available social, economic, recreational, and educational services and resources in the community that will meet participants’ needs. Provide participants with related information;
- Facilitates participants’ physical, recreational, educational, and employment needs by performing duties such as arranging for participants to be transported to programs/services, assisting participants to attend appointments, and implementing programs;
- Carries out administrative transactions such as petty cash;
- Completes and maintains related records and documentation such as case files, progress reports, statistics, and daily logs;
- Receives participant feedback, and inquiries and complaints, and responds as required.
- Performs other duties as required.
QUALIFICATIONS & EXPERIENCE:
- Diploma in Community/Social/Human Services;
- Recent related experience of two years or an equivalent combination of education, training, and experience or other Qualifications determined to be reasonable and relevant to the level of work;
- Class V BC Driver’s License;
- First Aid certification (w/ CPR);
- Physical ability to carry out the duties of the position;
- Ability to work independently and in cooperation with others;
- Ability to operate related equipment;
- Ability to communicate effectively, both verbally and in writing;
- Ability to organize and prioritize;
- Ability to observe and recognize changes in participants;
- Ability to establish and maintain rapport with participants;
- Ability to instruct;
- Ability to analyze and resolve problems;
- Conflict resolution.
WHO IS CMHA…?
At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/
CMHA KELOWNA OFFERS YOU…
- A competitive hourly wage of $ 23.17- $ 26.64 / hr
- All of the other Dental, Health & EAP Benefits;
- 3 weeks vacation;
- 12 sick days per year;
- RRSP matching program;
- A work life balance that actually works with you;
- A culture that embodies ‘walk the talk’ form our Leadership Team;
- As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.
To apply for this opportunity, please forward a cover letter and resume to: Hayley Romanchuk, HR Coordinator; [email protected]
CMHA is an equity employer and encourage applications from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders, and others who may contribute to our further diversification.
We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.