WHO IS A WEEKEND SUPPORTIVE HOUSING LEAD?
The weekend Supportive Housing Lead will work as an integral part of the CMHA Kelowna Supportive Housing Leadership structure. This person will work in collaboration with existing Supportive Housing leadership to ensure that all 5 Supportive Housing sites (Willowbridge, Heath House, Gordon Place, Ellis Place, McCurdy Place) are provided with the necessary oversight, and ensure all housing sites are safely and sufficiently staffed. The successful candidate will be the main go to person for Supportive Housing during weekend hours, and ensure seamless oversight, guidance, and support for staff at all of our housing sites.
This is a permanent full-time role, offering 37.5 hours per week, Thursday to Monday, generally 3:00pm-11:00pm.
WHAT DOES THE WEEKEND SUPPORTIVE HOUSING LEAD DO?
- Supervise staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues;
- Responsible to ensure that each site has full staffing levels, including taking the lead on scheduling, including call-outs and staff re-allocation;
- Liaises with all Supportive Housing Team Leads to ensure continuity and consistency in program operations;
- Provide on-call support to each housing site when faced with emergent and urgent crisis situations;
- Provide a physical presence at all housing sites, providing support, guidance and direction to program staff;
- In the case of low staffing levels, actively participate in service delivery, based on need and circumstance;
- Participate in case planning with residents and/or healthcare providers to meet resident needs, including problem solving in areas such as accessing community resources.
- Advocates for participants by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Provides crisis intervention in situations such as medical emergencies and client disputes;
- Reviews and maintains related documentation;
- Acts as a liaison with community agencies, and promotes and encourages community involvement in the program;
- Acts as a representative for CMHA Supportive Housing with community members impacted by or commenting on the operations of the housing site, ensuring respectful and productive relationships and communication.
- Performs other related duties as assigned.
YOUR STRENGTHS & EXPERIENCE:
- Degree or Diploma in Social Services or related field;
- A minimum of 2 years recent, related experience in management;
- Experience with Supportive Housing;
- Ability to work with marginalized populations;
- Leadership skills;
- Ability to communicate effectively, both verbally and in writing;
- Ability to work independently and in cooperation with others;
- Ability to operate related equipment;
- Ability to plan, organize, and prioritize;
- Ability to establish and maintain rapport with participants;
- Ability to observe and recognize changes in participants;
- Ability to supervise;
- Ability to analyze and resolve problems;
- Ability to assist participants with money management;
- Physical ability to carry out the duties of the position;
- Class V BC Driver’s License;
- Certificates in CPR and First Aid;
- Naloxone trained
- Other duties as required.
CMHA KELOWNA OFFERS YOU…
- A competitive wage
- All of the other Dental, Health & EAP Benefits
- 3 weeks vacation
- 12 sick days per year
- RRSP matching program
- A work life balance that actually works with you
- A culture that embodies ‘walk the talk’ form our Leadership Team
- As a non-profit, we definitely do NOT have foosball and free snacks, but what we DO have, is the ability to empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.
As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna, that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical appearance. These values are embedded in the work CMHA Kelowna does every day.
We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.