- Call 911, go to the nearest emergency room or follow the emergency instructions provided by your doctor, mental health professional or care team. If your community has a mental health car, you can call 911 to request it.
- 1-800-SUICIDE (1-800-784-2433) for help right away, any time of day or night. It’s a free call.
- Interior Crisis Line 1-888-353-2273 24 hours a day to connect to a BC crisis line, without a wait or busy signal. The crisis line operators have received advanced training in mental health issues and services by members of the BC Partners for Mental Health and Addictions Information.
- 310Mental Health (310-6789) for emotional support, information and resources specific to mental health.
- Seniors’ Distress Line 604 872 1234 free confidential support for seniors, their cargivers or anyone concerned about a senior. 24 hours a day, 7 days a week.
- Indigenous People: Adults & elders 250 723 4050, children & youth 250 723 2040 24 hour crisis line from the KUU-US Crisis Line Society.
www.kuu-uscrisisline.ca for more information
- Community Response Team (CRT) 250-212-8533 Operates 11:30am-9:00pm 7 days a week.
- Kid’s Help Phone 1-800-668-6868 or text 686868 24 hours a day for children and youth aged 5 to 20 to speak to a professional counsellor. It’s free, confidential, anonymous and available across Canada. They can also refer you to local services and resources. Kid’s Help Phone is available in English and French.
In a non-emergency
- bc211 or call 211 – During the COVID19 crisis, seniors (65+) needing assistance and volunteers prepared to help may register by calling or visiting the website. Plus, anyone looking for non-medical community and social services information and referrals can use the system for free 24/7, 7 days a week. Multiple languages available.
- Your Family Doctor: Your doctor can connect you with many community resources and can be a good place to start.
- Crisis Lines: crisis lines aren’t only for people in crisis. You can call for information on local services or if you just need someone to talk to. See the numbers in the previous section.
- Foundry Kelowna: for youth aged 12- 24 and their families, 100-1815 Kirschner Road, currently by appointment only please call 236-420-2803. For online resources go to: www.foundrybc.ca
- BC Partners for Mental Health and Addictions Information: visit www.heretohelp.bc.ca for the Mental Disorder Toolkit, more fact sheets and personal stories about mental disorders. The Toolkit is full of information, including templates for creating your action plan and tips for avoiding crisis and emergencies.
- Mental Health and Substance Use Services: 505 Doyle Avenue, 250-469-7070 (during office hours).
Resources available in many languages
For each service below, if English is not your first language, say the name of your preferred language in English to be connected to an interpreter. More than 100 languages are available.
- BounceBack a self-management course for people who experience low to moderate depression or anxiety. It’s offered in two different formats: you can complete the course online on your own or work with a coach who can help motivate you, solve problems, and work through the materials
- HealthLink BC or call 811 to access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can also speak to a registered nurse about symptoms you’re worried about, or a pharmacist about medication questions.
- BC Alcohol and Drug Information and Referral Service 1-800-663-1441 to talk to someone about substance use. They can also connect you with local substance use resources. It’s available 24 hours a day.