Find Help Now if you are in an Emergency or Crisis
Go to the nearest emergency room or follow the emergency instructions provided by your doctor, mental health professional or care team. If your community has a mental health care, you can call 911 to request it.
For help right away, any time of day or night. It’s a free call.
24 hours a day to connect to a BC crisis line, without a wait or busy signal. The crisis line operators have received advanced training in mental health issues and services by members of the BC Partners for Mental Health and Addictions Information.
For emotional support, information and resources specific to mental health.
Free confidential support for seniors, their caregivers or anyone concerned about a senior. 24 hours a day, 7 days a week.
Operates 11:30am-9:00pm 7 days a week.
24 hours a day for children and youth aged 5 to 20 to speak to a professional counsellor. It’s free, confidential, anonymous and available across Canada. They can also refer you to local services and resources. Kid’s Help Phone is available in English and French.
Find help now if you are in a non-emergency
Virtual Counselling Services: Adults ages 25+, weekdays during the afternoon (excluding holidays), free of charge to individuals, couples, families, and caregivers of youth who are struggling. Those who are having difficulty coping with the challenges related to the COVID pandemic are also welcome to access these supports.
bc211 or call 211: During the COVID19 crisis, seniors (65+) needing assistance and volunteers prepared to help may register by calling or visiting the website. Plus, anyone looking for non-medical community and social services information and referrals can use the system for free 24/7, 7 days a week. Multiple languages available.
Your doctor can connect you with many community resources and can be a good place to start.
crisis lines aren’t only for people in crisis. You can call for information on local services or if you just need someone to talk to. See the numbers in the previous section.
Visit www.heretohelp.bc.ca for the Mental Disorder Toolkit, more fact sheets and personal stories about mental disorders. The Toolkit is full of information, including templates for creating your action plan and tips for avoiding crisis and emergencies.
505 Doyle Avenue, 250-469-7070 (during office hours).
Resources available in many languages
For each service below, if English is not your first language, say the name of your preferred language in English to be connected to an interpreter. More than 100 languages are available.
BounceBack a self-management course for people who experience low to moderate depression or anxiety. It’s offered in two different formats: you can complete the course online on your own or work with a coach who can help motivate you, solve problems, and work through the materials
HealthLink BC to access free, non-emergency health information for anyone in your family, including mental health information. Through 811, you can also speak to a registered nurse about symptoms you’re worried about, or a pharmacist about medication questions.
To talk to someone about substance use. They can also connect you with local substance use resources. It’s available 24 hours a day.