CMHA Kelowna is hiring a Tenant Support Worker (TSW) for our Gordon Place Supportive Housing program. This position is a full-time, 32 hours per week Monday to Thursday 11:00pm to 7:00am.

WHO IS A TENANT SUPPORT WORKER?

Tenant Support Workers within our organization provide assistance, support and basic life skills training to housing program residents. Ensuring the safety and security of the Program Participants and their living environment while encouraging independence, self-responsibility and the healthiest lifestyle possible will be critical to success in this role.

WHAT DOES A TENANT SUPPORT WORKER DO?

• Provides feedback and input regarding participants’ needs, performance, and progress;
• Monitors medication to participants and provides medication reminders, in accordance with established policy;
• Participates in and oversees various participant-focused social and recreational activities;
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet participants’ needs. Provides participants with related information;
• Assists participants with activities of daily living;
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs;
• Receives participant feedback, and inquiries and complaints, and responds as required;
• Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry;
• Performs outdoor residence maintenance as required;
• Provides direction to volunteers/practicum students as required;
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Grade 12 as well as a Diploma in Community Social Service or an equivalent combination of education, training, and experience or other qualifications determined to be reasonable and relevant to the level of work;
• Class V BC Driver’s License;
• Certificates in CPR, First Aid, and Food Safe;
• Physical ability to carry out the duties of the position;
• Ability to work independently and in cooperation with others;
• Ability to communicate effectively, both verbally and in writing;
• Ability to organize and prioritize;
• Ability to observe and recognize changes in participants;
• Ability to establish and maintain rapport with participants;
• Ability to instruct;
• Ability to analyze and resolve problems;
• Exceptional conflict resolution and crisis intervention skills.

WHO IS CMHA KELOWNA…?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive wage of $23.27/hr – $26.64/hr
• Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 personal health days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• As a non-profit, we definitely empower our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.

To apply for this opportunity, please forward a cover letter and resume to: Hayley Romanchuk, HR Coordinator; [email protected]

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS AN AFTER HOURS SUPPORTIVE HOUSING LEAD?

The After Hours Supportive Housing Lead will work as part of the CMHA Kelowna Supportive Housing Leadership structure.  This person will work in collaboration with existing Supportive Housing leadership to ensure that all 5 Supportive Housing sites (Willowbridge, Heath House, Gordon Place, Ellis Place, McCurdy) are provided with the necessary oversight, guidance, support, and ensure all housing sites are safely and sufficiently staffed.  The successful candidate will be the main go to person for Supportive Housing after hours, including weekends and evenings, and ensure seamless oversight, guidance, and support for staff at all of our housing sites.

This is a full-time role (37.5 hours per week) with a schedule that includes after hours weekday and weekend work, including evening hours, with a schedule of Saturday – Wednesday, 5pm-1am.

WHAT DOES THE AFTER HOURS SUPPORTIVE HOUSING LEAD DO?

• Supervise staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues;
• Responsible to ensure that each site has full staffing levels, including taking the lead on scheduling of emergency shift coverage or unforeseen staffing shortages;
• Liaises with all Supportive Housing Team Leads and Manager to ensure continuity and consistency in program operations over the course of the after hours period;
• Provides on-call support to each housing site when faced with emergent and urgent crisis situations;
• Maintains an on-call schedule to be available to Supportive Housing sites beyond shift times for set periods each month, on a scheduled basis with dates determined by the Supportive Housing Manager;
• Provide a physical presence at all housing sites, providing support, guidance and direction to program staff;
• In the case of lower staffing, assume a tenant support worker service delivery level role at sites, based on need and circumstance, to support in instances of staffing shortages;
• Supports program participants by problem solving in areas such as financial assistance, and identifying appropriate community resources. Provides crisis intervention in situations such as medical emergencies and client disputes;
• Reviews and maintains related documentation, including monthly statistics and data collection;
• Acts as a representative for CMHA Kelowna Supportive Housing with community members impacted by or commenting on the operations of the housing site, ensuring respectful and productive relationships and communication;
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Degree or Diploma in Social Services or related field;
• A minimum of 2 years recent, related experience in management;
• Experience with Supportive Housing;
• Ability to work with marginalized populations;
• Demonstrated leadership skills;
• Ability to communicate effectively, both verbally and in writing;
• Ability to work independently and in cooperation with others;
• Ability to operate related equipment;
• Ability to plan, organize, and prioritize;
• Ability to establish and maintain rapport with participants;
• Ability to observe and recognize changes in participants;
• Ability to supervise;
• Ability to analyze and resolve problems;
• Ability to assist participants with money management;
• Physical ability to carry out the duties of the position;
• Class V BC Driver’s License;
• Certificates in CPR and First Aid;
• Naloxone trained
• Other duties as required.

WHO IS CMHA KELOWNA…?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive salary of $49,652.09 – $64,547.71
• Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 personal health days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• CMHA Kelowna empowers our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.

To apply for this opportunity, please forward a cover letter and resume to: Hayley Romanchuk, HR Coordinator; [email protected]

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A FAMILY & NATURAL SUPPORTS COORDINATOR?

The Family and Natural Support Program strongly believes in the Family and Natural Support (FNS) core principles of ‘connection first’ and supporting the physical, social and emotional needs of youth and their chosen support persons in our unbiased focus on fostering belonging and inclusion through our existing continuum of youth and adult services. The FNS program believes that natural and community-based supports are the best resources to ensure that the youth experience of homelessness and dislocation from supportive connections are brief and non-recurring. The Family & Natural Supports Coordinator assists young people who identify as having little or no natural support structures in their lives to create and strengthen a network of natural, non-paid, supports who will help them in times of need, be it due to health, mental health, substance use and/or housing instability. Our services are community-based and developed to support the unique needs of each individual versus a one-size-fits-all approach, with focus on youth development, improving health and housing outcomes, as well as strengthening attachment and relationships with non-paid supports.

This is a full-time position offering 37.5 hours per week.

WHAT DOES A FAMILY & NATURAL SUPPORTS COORDINATOR DO?

• Empower youth to take autonomy of their own care and decisions that will positively affect their life trajectory;
• Help youth to identify people who could be a natural support in their life, to offer care when they are in need of assistance and guidance, reducing reliance on professional supports;
• Assess youth to determine when they were last safely housed and identify the supportive pieces of this arrangement, including adult supports;
• Provide training and skills to youth for systems navigation, including information and referral to community resources based on their individual needs;
• Mediation and reconciliation services for youth and natural supports when a relationship needs to be repaired or strengthened;
• Provide education in areas identified by the youth and/or supports including Harm Reduction, and Trauma Informed, Solution Focused Practices;
• Participates in case planning with participant and their supports to ensure they are set up for success;
• Observes participants, identifies and assesses potential emergency situations, and develops short-term strategies to deal with challenging situations youth may encounter.
• Reports medical, behavioural, and other problems as required or governed by law. Provides feedback and input regarding participants’ needs, performance, and progress;
• Provides supportive brief counselling where appropriate or referral to internal or external counselling clinicians;
• Demonstrates and models behaviour management to participants, families, and chosen networks to assist with the development of physical, social, emotional, and life skills, such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills;
• Identifies available social, economic, recreational, and educational services and resources in the community that meet participants’ needs. Provide participants with related information.
• Carries out administrative transactions such as petty cash, participant accounts, and rent supplements. Completes and maintains related records and documentation such as case files, progress reports, statistics, and daily logs;
• Receives participant feedback, and inquiries and complaints, and responds as required;
• Performs other duties as required.

 

STRENGTHS & EXPERIENCE:

• Degree in Social Work, Human Services, and/or an applicable discipline ;
• A minimum of two years of recent, related experience or an equivalent combination of education, training, and experience working with youth and families;
• Other qualifications determined to be reasonable and relevant to the level of work;
• Class V BC Driver’s License;
• COVID-19 Vaccination required
• Certification in First Aid (w/ CPR) preferred;
• Ability to work independently and in cooperation with others;
• Ability to communicate effectively, both verbally and in writing;
• Ability to organize and prioritize;
• Ability to observe and recognize changes in participants;
• Ability to establish and maintain rapport with participants;
• Ability to instruct;
• Ability to analyze and resolve problems;
• Conflict resolution.

WHO IS CMHA Kelowna…?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. Like what you hear…fantastic, check us out: https://cmhakelowna.org/

CMHA KELOWNA OFFERS YOU…

• A competitive hourly wage of $28.38-$32.64
• All of the other Dental, Health & EAP Benefits
• RRSP matching program
• 3 weeks vacation
• 12 personal health days per year
• A work life balance that actually works with you
• A culture that embodies ‘walk the talk’ form our Leadership Team
• CMHA Kelowna empowers our teams, be a part of something bigger…and learning and growing in an organization that fosters transparency and trust.

To apply for this opportunity, please forward a cover letter and resume to: Hayley Romanchuk, HR Coordinator; [email protected]

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.